Thursday, November 26, 2009

E-911 Center Consolidation

A study is being conducted to evaluate the costs and quality of service of the 26 different 911 dispatch centers in the state of Maine. The public safety answering points (PSAPs) are run by the state of various counties or cities. The danger in consolidating or centralizing PSAPs across Maine is that local PSAPs know local law enforcement officials and first responders and more importantly the types of calls received and the geography of the local area. Consolidating the PSAPs in an attempt to save money will take local knowledge out of the equation. It is like booking your hotel room in Bangor with a centralized reservation number in California or India. Read more in "E-911 study mulls consolidation", Kennebec Journal, November 12, 2009.

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