Tuesday, December 20, 2011

Overseas Call Centers Pose Threat to Consumers

"Outsourced call centers pose a serious security threat, according to a new report issued late last week from the Communications Workers of America. The report, titled “Why Shipping Call Center Jobs Overseas Hurts Us Back Home,” cites several examples of security breaches involving outsourced call centers, which were reported by various U.S. and international media."

Read more in "CWA Report: Outsources call centers pose serious security threat"Connected Planet, December 19, 2011.

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